Privacy Policy
Effective Date: 27.05.2025
Welcome to GAKS Automations. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services involving the WhatsApp Business API and related automation tools.
1. Who We Are
GAKS Automations specializes in providing automation services using the WhatsApp Business API, helping businesses communicate effectively with their customers via automated, secure, and scalable messaging solutions.
2. Information We Collect
We may collect and process the following types of information:
a. Information You Provide
Business details: Company name, business category, contact information.
Account setup information: Admin name, phone number, email address, and WhatsApp Business Account details.
Customer data: Phone numbers and messages sent or received via WhatsApp API (only when necessary for service delivery).
b. Automatically Collected Data
Usage data (logins, message counts, delivery status).
Device and browser information.
IP address and timestamps.
c. Third-Party Integrations
If you use our platform with third-party tools (e.g., CRMs), we may collect and store integration-related data.
3. How We Use Your Information
We use your information to:
Set up and maintain your WhatsApp Business API account.
Send and receive messages on your behalf, as per your configurations.
Monitor performance and improve our services.
Provide technical support.
Ensure compliance with WhatsApp's and Meta’s policies.
Send account or service-related updates.
4. Data Sharing and Disclosure
We do not sell your data. We may share your data with:
WhatsApp and Meta Platforms Inc., to facilitate and maintain your WhatsApp Business API access.
Authorized third-party service providers (e.g., hosting, analytics, customer support) under confidentiality agreements.
Government authorities, when required by law or legal process.
5. Data Security
We implement industry-standard security measures to protect your data. These include:
Data encryption in transit and at rest.
Access control and authentication mechanisms.
Regular audits and security reviews.
However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Message logs may be stored for troubleshooting or compliance purposes, but you may request deletion at any time.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
Access or correct your personal data.
Delete or restrict processing of your data.
Object to processing based on legitimate interest.
File a complaint with a data protection authority.
To exercise these rights, please contact us at [Insert Contact Email].
8. International Data Transfers
Your data may be transferred to and stored on servers located outside your country of residence, including jurisdictions that may not have equivalent data protection laws. We ensure such transfers comply with applicable legal requirements.
9. Children’s Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal data from children.
10. Changes to This Privacy Policy
We may update this policy from time to time. Any significant changes will be communicated via email or our platform. Continued use of our services after changes means you accept the updated policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact:
GAKS Automations
Email: support@gaksdigital.com